Shipping & Returns

Shipping

All our products are shipped by a tracked courier service (currently DPD)

The shipping rates are calculated at checkout by shipping destination:

  • Mainland UK Next Working Day  FREE
  • Northern Ireland, BT1-BT29  BT18-BT94  2 Working Days £14
  • Scottish Highlands, AB31-AB54, PH15-PH18  2 Working Days FREE
  • Scottish Highlands, AB55-AB56, FK17-FK21, HS1-HS9, IV1-IV63, KA27, KA28, KW0-KW17, PA20-PA78, PH19-PH50 2 Working Days £16
  • Scottish Islands, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3  2-5 Days £16
  • Channel Islands 2 Working Days £16
  • Scilly Isles, TR21-27,  2 Days £16
  • Isle Of Man, IM1-IM9   2 Working Days £16
  • Isle Of Wight, PO30-PO41  2 Working Days £16
  • Shetland, ZE1, ZE2, ZE3, 2 Working Days £16
  • Jersey, JE1-JE5, 2 Working Days  £16
  • Guernsey, GY1-GY10, 2 Working Days  £16
  • Republic Of Ireland, D1-D24,  2 Working Days £16
  • Austria 3-5 Working Days £34
  • Belgium 3-5 Working Days £31
  • Bulgaria 4-7 Working Days £46
  • Croatia 4-7 Working Days £41
  • Czech Republic 3-5 Working Days £37
  • Denmark 3-5 Working Days £34
  • Estonia 4-7 Working Days £41
  • Finland 4-7 Working Days £41
  • France (Including Monaco) 3-5 Working Days £31
  • Germany 3-5 Working Days £31
  • Greece 4-7 Working Days £46
  • Hungary 4-7 Working Days £41
  • Italy 3-5 Working Days £37
  • Latvia 4-7 Working Days £46
  • Lithuania 4-7 Working Days £46
  • Luxembourg 3-5 Working Days £31
  • Netherlands 3-5 Working Days £31
  • Norway 4-7 Working Days £59
  • Poland 4-7 Working Days £41
  • Portugal 4-7 Working Days £41
  • Romania 4-7 Working Days £46
  • Slovakia 3-5 Working Days £37
  • Slovenia 4-7 Working Days £41
  • Spain 3-5 Working Days £37
  • Sweden 4-7 Working Days £41
  • Switzerland 3-5 Working Days £59
  • Rest of the World (Contact us: info@hiderugs.co.uk)

Returns Policy

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us as soon as possible of your intended return, and return the item(s) unused and in their original packaging within 14 days from the day after you receive your goods. We will then issue an instant refund as soon as it arrives. Any Bespoke Service items ordered are deemed to be Made to Order and are excluded from our No Quibble 14 Days Return’s Policy unless faulty, this does not effect your statutory rights.

The cost of returning these goods is at your expense and we would always recommend the use of a tracked postage service such as Royal Mail’s Signed For service.

Shipping to destinations outside of the UK Mainland will incur a postage fee as detailed above. You will then be liable to pay any import duties/tax that may be applicable in the destination country. If for any reason, these fees are not paid in full for parcel release, the parcel(s) will be sent back to us. We will then deduce the cost of shipping and the same amount for postage return from your total refund amount.

No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.

Under the Sale of Goods Act 1979, you may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described. If you believe any of these to be the case please email, telephone or write to us as soon as possible.